A deep dive into service operations management by Chris Voss, exploring dynamics and strategies.
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Owned
A deep dive into service operations management by Chris Voss, exploring dynamics and strategies.
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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain...
What's Inside
will contain mild spoilers
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